Standart Delivery: 7-10 Business Days
DHL Expess Delivery: 1-3 Business Days
Standart Delivery: 12-15 Business Days
DHL Express Delivery: 2-3 Business Days
Smart Post/Omniva Lockers: 1-2 Business Days
Omniva Lockers: 2-3 Business Days
All other countries:
Standart Delivery: 8-15 Business Days
DHL Express Delivery: 2-5 Business Days
Please also note that for the following countries, standard delivery is currently 15-30 days: Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cape Verde, Cayman Islands, Comoros, Dominica, Fiji, French Guiana, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea Bissau, Guyana, Haiti, Jamaica, Martinique, New Caledonia, Nicaragua, Saint Kitts And Nevis, Saint Lucia, Samoa, Sao Tome And Principe, St. Vincent, Tuvalu, Wallis and Futuna
Standart Delivery(International postal service) with tracking number: Free worldwide
DHL Express Delivery:
US, Canada, Mexico 25€
Australia, New Zealand 25€
Asia 25-40€(exact cost at checkout)
South America: 40€
Central America: 45€
We ship our jewelry from Tallinn, Estonia
Yes we insure every package while in transit to our customers
No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account.
You can also save your address and personal details which will allow for a smoother shopping experience next time.
During the first stage of checkout, look for a box beneath your order summary. Enter discount code and click apply button.
Your products are shipped in a special jewelry box and in an additional protective pack to make sure they are delivered unharmed
Yes, prices include all taxes for European Union. For most countries, our customers do not experience custom duties or any other custom problems
30-Day Free Returns
If you returning an item because it doesn't match the listing description, or arrives damaged or faulty, then Sophygems is responsible for the return shipping costs. If you changed your mind, you'll be responsible for return shipping
To request an international return, please send an email to email@example.com and include your order number and reason for return. Then, we'll send you step-by-step instructions for returning your jewelry.
All returned items must be in complete, unused and original condition, inclusive of the original packaging.
If you received a free gift with your purchase, the gift must be returned.
As soon as we receive your returned items, we will initiate a refund of the purchase price of your items(excl. the shipping fee in case you paid for shipping)
Product exchanges may be offered as store credit. Customer pay return shipping expenses
No, we are a family-owned jewelry company. We sell own products and products of our best partners
Ask your questions through the Facebook chat messenger on the site or send us an email at firstname.lastname@example.org and we'll get back to you as soon as we can.
Our rules: openness, honesty and decency!