Shipping policy
Shipping Policy
SOPHYGEMS — Tallinn, Estonia
Order Processing
Orders are processed after payment confirmation. We aim to prepare and dispatch orders as quickly as possible.
Once your order has been shipped, you will receive a confirmation email with tracking information, where available.
Shipping Methods
SOPHYGEMS offers the following delivery options:
Estonia
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DPD and Omniva parcel lockers
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Omniva courier delivery
Latvia and Lithuania
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DPD and Omniva parcel lockers
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Omniva courier delivery
Finland
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SmartPosti parcel lockers
International Shipping
We offer worldwide shipping, subject to destination availability and the shipping options displayed at checkout.
Shipping Costs and Delivery Times
Shipping costs are calculated at checkout based on the destination and selected delivery method.
Available shipping options and applicable charges are displayed before payment.
Estimated delivery times depend on the destination, shipping carrier, and possible customs processing. Delivery estimates are not guaranteed.
Free Store Pickup in Tallinn
Customers can collect their orders free of charge at:
SOPHYGEMS
Kullassepa 4
Tallinn, Estonia
Please wait until you receive confirmation that your order is ready for collection.
Customs, Duties and Import Taxes
Orders shipped from Estonia to destinations within the EU customs territory are generally not subject to customs duties.
For deliveries outside the European Union, customs duties, import taxes, and handling fees may apply.
Unless explicitly included and prepaid at checkout, any applicable import charges are the responsibility of the recipient.
Special customs or tax rules may apply to certain territories.
Order Tracking
Where supported by the carrier, tracking information will be provided by email after dispatch.
Tracking information may take some time to become available.
Lost, Damaged or Delayed Packages
If your order is delayed, lost, or arrives damaged, please contact SOPHYGEMS as soon as possible.
We will investigate the issue with the shipping carrier and provide an appropriate solution in accordance with applicable consumer protection laws.
Address Accuracy and Order Changes
Please ensure that your delivery address and contact information are correct.
If you need to change or cancel your order, please contact us as soon as possible. Changes may not be possible after dispatch.
Contact
For shipping questions or assistance with your order, please contact SOPHYGEMS through our website:
Store pickup location: Kullassepa 4, Tallinn, Estonia.