HELP/FAQ

European Union:

Standart Delivery: 7-10 Business Days
DHL Expess Delivery: 1-3 Business Days

US:
Standart Delivery: 12-15 Business Days
DHL Express Delivery: 2-3 Business Days

Estonia, Finland:
Smart Post/Omniva Lockers: 1-2 Business Days

Latvia, Lithuania:
Omniva Lockers: 2-3 Business Days

All other countries:
Standart Delivery: 8-15 Business Days
DHL Express Delivery: 2-5 Business Days

Please also note that for the following countries, standard delivery is currently 15-30 days: Antigua and Barbuda, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cape Verde, Cayman Islands, Comoros, Dominica, Fiji, French Guiana, French Polynesia, Gambia, Grenada, Guadeloupe, Guinea Bissau, Guyana, Haiti, Jamaica, Martinique, New Caledonia, Nicaragua, Saint Kitts And Nevis, Saint Lucia, Samoa, Sao Tome And Principe, St. Vincent, Tuvalu, Wallis and Futuna

Standart Delivery(International postal service) with tracking number: Free worldwide

DHL Express Delivery:
Europe 25€
US, Canada, Mexico 25€
Australia, New Zealand 25€
Asia 25-40€(exact cost at checkout)
Africa 45€
South America: 40€
Central America: 45€

We ship our jewelry from Tallinn, Estonia

Yes we insure every package while in transit to our customers

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account.
You can also save your address and personal details which will allow for a smoother shopping experience next time.

During the first stage of checkout, look for a box beneath your order summary. Enter discount code and click apply button. 

Your products are shipped in a special jewelry box and in an additional protective pack to make sure they are delivered unharmed

Yes, prices include all taxes for European Union. For most countries, our customers do not experience custom duties or any other custom problems

30-Day Free Returns
If you returning an item because it doesn't match the listing description, or arrives damaged or faulty, then Sophygems is responsible for the return shipping costs. If you changed your mind, you'll be responsible for return shipping
To request an international return, please send an email to info@sophygems.com and include your order number and reason for return. Then, we'll send you step-by-step instructions for returning your jewelry.
All returned items must be in complete, unused and original condition, inclusive of the original packaging.
If you received a free gift with your purchase, the gift must be returned.

As soon as we receive your returned items, we will initiate a refund of the purchase price of your items(excl. the shipping fee in case you paid for shipping)

Product exchanges may be offered as store credit. Customer pay return shipping expenses

No, we are a family-owned jewelry company. We sell own products and products of our best partners

Ask your questions through the Facebook chat messenger on the site or send us an email at info@sophygems.com and we'll get back to you as soon as we can.